We are sadly once again closed as we all battle this dreadful virus. All guests booked up to 5th March have been contacted about their bookings which are unable to go ahead. We await more information from Government which we hope will be included in the roadmap due to be discussed in the w/c 22nd February. All bookings from March onwards will be reviewed on a rolling basis two weeks prior to guests’ arrival date. Balances usually due 8 weeks prior to arrival will now not be asked for until this 2 week review date. This change to our normal terms and conditions will remain in place until we are able to open again. We are grateful to so many guests for staying with us through these difficult times
We are conscientious and caring and will always follow the latest guidance, contacting guests immediately where changes occur that could affect their stay. If we all follow the guidance we will reduce the risk to our guests, staff, the local community and protect our small and currently challenged NHS in this rural region.
Book ahead with confidence
In uncertain times we all want a little reassurance and as new bookings are unlikely to be covered by insurance companies for Covid-19 cancellations, we are offering fully transferrable or refundable deposits* on all bookings taken from July 2020. *This applies to cancellations where there is a Government restriction in place which prevents travel from your home or within Cumbria. In Stone Cottage where more than one household is due to stay and cannot due to restrictions then we will transfer the booking where the number staying will be reduced by 50% or more (i.e. if 4 booked but only 2 can stay), but refunds will not be available. Our refund/transfer policy will not apply to any other reason for cancellation, so we still recommend you purchase appropriate travel insurance to cover yourself for illness, accident, redundancy etc.
What measures will be in place to protect guests?
We are part of the VisitEngland “Good to Go” accreditation scheme and have undertaken risk assessments in all of our properties. All of our staff have been trained to undertake the extra requirements and given extra time to complete these with our assistance.
Our aim is for guests to be able to feel relaxed and safe when holidaying with us and we have detailed housekeeping protocols available on on request, with some of the detail outlined below:
+ The provision of Pure Lakes hand sanitisers outside and additional hand-washing supplies inside all properties.
+Guest manuals and useful information will be provided electronically in advance of the stay and the guest manual in the cottage has wipe-clean pages for all the regularly used information, plus a QR code so you can simply download it onto your phone or tablet.
+We can provide milk and diary for your arrival and during your stay which reduces the need to shop when here.
+Meet and greet can be virtual – so by Whats App or phone, so we can answer any questions you may have. Alternatively if you would like to see us in person we will arrange a time and stay outside and at a 2 metre distance at all times.
+ Pillows, matress and duvet protectors will be exchanged for each stay.
+ All table crockery, glassware, mugs and table cutlery will be dishwashered at 60 degrees and unloaded with washed hands between lets.
+ Ceramic kitchen floors will be steam cleaned.
+ Properties will be thoroughly ventilated.
+ We will provide an “Anti-bac cleaning pack” for guests with sprays, nitrile gloves, disposable cloths, hand-sanitiser and wipes.
+ We have idenified all the high touch surfaces in each property and these will be cleaned and disinfected with a cleaner with EN14675/EN14476 certification.
Our arrival and departure times have been changed to 10am departure and 5pm arrival to manage the extra housekeeping demands. However if you provide us with a mobile number we will text or e-mail you should the house be available earlier.
How can I keep up with what is happening?
A real heartfelt thanks to all of our guests for their messages of support over the last weeks and for those who will miss their Lake District fix this year then please do follow our Facebook or Instagram pages. We are aiming on providing you with a “virtual holiday” with glimpses of life in this beautiful dale plus up to date advice on travel.
We send our blessings and are thinking of you all at this challenging time.
Helen and Richard
For more information visit https://www.lakedistrict.gov.uk/coronavirus