Covid-19 Statement : Our cottages are currently closed - please see our blog for latest updates.

Blog

Sign on National park entrance

Covid-19 Update

29th March 2020

Dear Guest

We have closed our cottages until early July to do our best to protect the local community and health service. To help guests we have reduced the time period in which balances are due from 8 to 2 weeks until Government open up domestic holiday travel. So 2 weeks prior to your holiday we will contact you and either confirm or simply defer bookings dependent on the situation at the time. If Government advice changes prior to this then we will be in touch to discuss this with you. Please rest assured that we will only open when we are advised by Government and Cumbria Tourism that it is prudent to do so.

When do you expect to re-open?
The Government roadmap gives the 4th July as the earliest date for hospitality business restrictions to be relaxed. We are open for bookings from 1st August 2020.

Book ahead with confidence
In uncertain times we all want a little reassurance and as new bookings are unlikely to be covered by insurance companies for Covid-19 cancellations, we are offering fully refundable deposits* on all new bookings for August to December 2020, where these were placed and deposits paid after the 1st May 2020. *This applies to cancellations where there is a Government restriction in place which prevents travel from your home or within Cumbria. It will not apply to any other reason for cancellation, so we still recommend you purchase appropriate travel insurance to cover yourself for illness, accident, redundnacy etc.

What measures will be in place to protect guests?
At the moment VisitEngland are developing an accreditation scheme which we will sign up to and follow all recommendations relevant to our business. Until these are published we are working to adapt our cottages and our service to provide guests with the confidence that holidaying with us is as safe as it can be e.g.:

+ The provision of hand sanitisers outside all properties.
+Generous supplies of lovely Pure Lakes soap and the provision of extra anti-bacterial cleaning products inside the properties.
+Guest manuals and useful information will be provided electronically and a disposable help-sheet with information on local amenities, shopping, eating out etc. will be provided for each guest on arrival.
+Meet and greet will be virtual – so by Whats App or phone, so we can answer any questions you may have.
+The guestbook will also be virtual – so you can e-mail or What’s App a review.

We expect that we will need extra time to prepare the properties for you so there may be slightly later check in times to ensure this.

But does the Lake District want guests – it seems that visitors are being discouraged from coming?
At the moment the National Park is, like ourselves, working out how to adapt to take guests safely. So until amenties like cafes, toilets, visitor attractions etc are able to operate safely, visitors are not being actively encouraged. However when we reach the stage when we are allowed to open, visitors will once again be welcomed with open arms.

How can I keep up with what is happening?
A real heartfelt thanks to all of our guests for their messages of support over the last weeks and for those who will miss their Lake District fix this year then please do follow our Facebook or (soon to be launched) Instagram pages. We are aiming on providing you with a “virtual holiday” with glimpses of life in this beautiful dale plus up to date advice on travel.

We send our blessings and are thinking of you all at this challenging time.

Helen and Richard
xx

For more information visit https://www.lakedistrict.gov.uk/coronavirus

You May Also Like

01768 482647 Telephone