View our Covid-19 safety policy to see how we are keeping you safe.

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Sign on National park entrance

Covid-19 Update

19th June 2020

Dear Guest

We are delighted to be finally be operating totally as normal. Arrival times are now 4pm in all properties.

The strict Covid protocols we adopted over the last couple of years have now been relaxed, however you can rest assured that our houskeeping standards remain high and we continue to supply hand sanitiser, extra cleaning cloths and antibacterial sprays for guests.

We still ventilate properties between lets and in 2022 have decided to reduce the number of adults staying in Stone Cottage to 4 plus up to 2 children to reduce the number of households staying in the property.

Book ahead with confidence
It seems that we have entered a safer period however we would like to offer reassurance that all bookings are fully transferrable or payments fully refundable where a cancellation results from a Government lockdown restriction being put in place. Our refund/transfer policy will not apply to any other reason for cancellation, so we still recommend you purchase appropriate travel insurance to cover yourself for illness (including Covid), accident, redundancy etc.

Your need for self-isolation insurance

Although there are no longer and legal restrictions it is still advised that you self-isolate should you have symptoms or test positive for Covid and that you do not come away and holiday in our properties if this is the case.
We will always do our best to relet cancelled weeks, however we cannot guarantee this, especially for last minute cancellations which could result from a +ve Covid test or a need to self-isolate. We strongly urge all guests to take out travel cover for this. Single trip cover for a holiday in the UK for a week with a value of £1000 started at just £5.50 for me and is well worth it. Here is just one example and you may find your current travel insurance covers this…but please check and get appropriate cover.

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

What if I test positive or experience symptoms when staying with you?

We ask that you inform us immediately and leave the property at least 24 hours ahead of your departure date to self-isolate at home. Where a guest shows symptoms or tests positive when staying with us we need 24 hours to fully ventilate and deep clean the property prior to a new guest coming in. We reserve the right to charge for additional days on a pro-rata basis if guests cannot provide this 24 hour window within their remaining holiday time or where they have to remain in the property as the illness prevents travel. Again please check that you have insurance cover for this.

How can I keep up with what is happening?
A real heartfelt thanks to all of our guests for their messages of support over the last couple of years and for those who are missing your Lake District fix then please do follow our Facebook or Instagram pages with glimpses of life in this beautiful dale plus inspiring photos from places we visit throughout Cumbria.

We send our blessings and are hope to see many of you very soon.

Helen and Richard
27/04/2022

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