Covid-19 Statement : We are open for bookings from July onwards - please see our blog for latest updates.

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Sign on National park entrance

Covid-19 Update

19th June 2020

Dear Guest

We have closed our cottages until early July to do our best to protect the local community and health service. To help guests we have reduced the time period in which balances are due from 8 to 2 weeks until Government open up domestic holiday travel. So 2 weeks prior to your holiday we will contact you and either confirm or simply defer bookings dependent on the situation at the time. If Government advice changes prior to this then we will be in touch to discuss this with you. Please rest assured that we will only open when we are advised by Government and Cumbria Tourism that it is prudent to do so. Please note that due to the recently introduced quarantine regulations we are no longer able to accept overseas bookings until these are lifted.

When do you expect to re-open?
The Government roadmap gives the 4th July as the earliest date for hospitality business restrictions to be relaxed. We are open for bookings from 11th July 2020 (with the exception of bookings from overseas).

Book ahead with confidence
In uncertain times we all want a little reassurance and as new bookings are unlikely to be covered by insurance companies for Covid-19 cancellations, we are offering fully refundable deposits* on all new bookings for August to December 2020, where these were placed and deposits paid after the 1st May 2020. *This applies to cancellations where there is a Government restriction in place which prevents travel from your home or within Cumbria. It will not apply to any other reason for cancellation, so we still recommend you purchase appropriate travel insurance to cover yourself for illness, accident, redundnacy etc.

What measures will be in place to protect guests?
At the moment VisitEngland are developing an accreditation scheme which we will sign up to and follow all recommendations relevant to our business. Until these are published we have undertaken a risk assements and are working to adapt our cottages, our cleaning protocols and our service to provide guests with the confidence that holidaying with us is as safe as it can be e.g.:

+ The provision of hand sanitisers outside all properties.
+Generous supplies of lovely Pure Lakes soap and the provision of extra anti-bacterial cleaning products inside the properties.
+Guest manuals and useful information will be provided electronically and a disposable help-sheet with information on local amenities, shopping,eating out etc. will be provided for each guest on arrival.
+We are investigating using local suppliers so that basic food provsions can be ordered for your arrival and milk delivered when needed, to reduce the need to shop when here.
+Meet and greet can be virtual – so by Whats App or phone, so we can answer any questions you may have. Alternatively if you would like to see us in person we will arrnage a time and stay outside and at a 2 metre distance at all times.
+ Pillows will be quarantined (we will have two sets) so the pillows on the bed will not have been ued for 7 days prior to your stay. All protectors on duvets and matresses will be changed for each stay.
+ We will provide an “Anti-bac cleaning pack” for guests with sprays, nitrile gloves, disposable cloths and wipes.
+ We have idenified all the high touch surfaces in each property and these will be cleaned and disinfected with a cleaner with EN14675/EN14476

We will have to adjust our arrival and departure times (probably to 10am departure and 5pm arrival) due to the extra demands on the housekeeping required to minimise risk to guests , plus introduce some additional protocols for our housekeepers which may also change some presentation elements of the properties. We will also be developing a full brief for our guests nearer the time, and this will be kept up to date and sent to you a couple of week’s before your stay with us. These are challenging times and we just want to reassure you that we will do our very best to make your stay as relaxing and safe as possible. 

But does the Lake District want guests – it seems that visitors are being discouraged from coming?
At the moment the National Park is, like ourselves, working out how to adapt to take guests safely. Slowly we are seeing pubic toilets and car parks opening and other amenties like cafes, the lake cruises and visitor attractions are all getting ready to accept guests. Many attractions will require pre-booked tickets and we will send out an information pack about the local ones in advance of your stay with us so you can book in advance. The advantage of this is that often busy attractions will be limited on numbers so e.g. Ullswater Steamers will be operating at 25% capacity – so it will feel like a luxury cruise! Rest assured that when we open, visitors will once again be welcomed with open arms.

How can I keep up with what is happening?
A real heartfelt thanks to all of our guests for their messages of support over the last weeks and for those who will miss their Lake District fix this year then please do follow our Facebook or (soon to be launched) Instagram pages. We are aiming on providing you with a “virtual holiday” with glimpses of life in this beautiful dale plus up to date advice on travel.

We send our blessings and are thinking of you all at this challenging time.

Helen and Richard
xx

For more information visit https://www.lakedistrict.gov.uk/coronavirus

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